Shipping policy

Thank you for shopping with Bloom & Keepsake. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Please note:

orders are not processed or shipped on weekends or holidays;
processing times may be slightly longer during peak seasons, holidays, or promotional periods;
if there is a delay with your order, we will do our best to contact you using the email address provided at checkout.

Shipping Time

Estimated shipping time is typically 5–12 business days, depending on your location and carrier conditions.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to:

weather conditions;
carrier issues;
customs processing, if applicable;
incorrect or incomplete shipping information;
high order volume during busy periods.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated on our website.

Any available shipping promotions, including free shipping offers, will be clearly displayed on the store when applicable.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow a short period of time for tracking updates to appear after the shipping confirmation has been sent.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer, Bloom & Keepsake is not responsible for the loss. Additional shipping charges may apply if reshipment is required.

If you notice an error in your shipping address, please contact us as soon as possible at support@bloomandkeepsake.shop.

Lost, Stolen, or Delayed Packages

Bloom & Keepsake is not responsible for packages lost, stolen, or delayed after they have been handed over to the shipping carrier.

If your package appears to be lost or significantly delayed, please contact the shipping carrier first. You may also email us at support@bloomandkeepsake.shop, and we will do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact us within 3 days of delivery at support@bloomandkeepsake.shop.

Please include:

your order number;
clear photos of the damaged item;
clear photos of the packaging;
a brief description of the issue.

We will review the situation and determine the appropriate resolution.

International Shipping

At this time, Bloom & Keepsake may ship to selected destinations only.

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, or other fees charged by their local authorities.

Bloom & Keepsake is not responsible for delays caused by customs.