Privacy policy

At Bloom & Keepsake, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Bloom & Keepsake
1828 E York Ln
Wheaton, Illinois 60187
United States

Email: support@bloomandkeepsake.shop

2. Information We Collect

We may collect the following types of personal information when you visit our website, place an order, contact us, or interact with our store:

your name
billing and shipping address
email address
phone number
payment details
order history
IP address
browser and device information
information related to your interaction with our website, ads, and emails

We may also collect information through cookies and similar technologies to help improve your browsing experience and understand how our website is used.

3. How We Use Your Information

We may use your personal information to:

process and fulfill your orders
provide customer service and respond to inquiries
send order confirmations, shipping updates, and service-related messages
improve our website, products, and customer experience
detect, investigate, and prevent fraud or unauthorized activity
comply with legal obligations
send marketing emails or promotional communications, where permitted by law or where you have opted in

4. How We Share Your Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

payment processors
shipping and fulfillment providers
website hosting and ecommerce service providers
analytics providers
email marketing or customer communication platforms
legal, regulatory, or law enforcement authorities when required by law

If we use Shopify or Shopify-connected services to run our store, some customer information may be processed through those services as part of store operations and customer privacy settings. Shopify provides tools for privacy policy management, cookie banners, and data-sharing controls in the admin, but merchants remain responsible for configuring and using those tools in a compliant way.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

keep the website functioning properly
remember your preferences
understand how visitors use our site
improve website performance
support advertising and remarketing efforts, where applicable

Depending on your location, you may be presented with a cookie banner or privacy choices. Shopify supports merchant configuration of cookie banners and data-sharing controls by region.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Email Marketing

If you subscribe to our newsletter or choose to receive marketing communications, we may send you emails about new products, promotions, updates, or other store news.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at support@bloomandkeepsake.shop.

7. Data Retention

We retain your personal information for as long as necessary to:

fulfill the purposes described in this Privacy Policy
complete transactions and provide customer support
comply with legal, tax, accounting, and regulatory obligations
resolve disputes and enforce our agreements

When we no longer need your personal information, we will delete, anonymize, or securely store it as required by applicable law.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

request access to the personal information we hold about you
request correction of inaccurate information
request deletion of your personal information
object to or restrict certain processing
opt out of certain types of data sharing or marketing communications

Shopify notes that merchants may receive customer requests to access or erase personal data and that merchants are responsible for handling applicable privacy requests in compliance with relevant laws.

To make a privacy-related request, please contact us at support@bloomandkeepsake.shop.

We may need to verify your identity before responding to certain requests.

9. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing them with your personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

12. International Visitors

If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you understand and agree to such transfers, subject to applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.

Any updates will be posted on this page with the revised effective date. Shopify also supports automated privacy-policy-related settings and records certain updates in the store activity log when those automated settings are enabled.

We encourage you to review this Privacy Policy periodically.